Development

Top 10 Free APIs to Build Profitable Side Projects

Top 10 Free APIs to Build Profitable Side Projects As a developer, you're constantly looking for w…

PayPal froze $100M last year. Here's money they can't touch.

[object Object] Originally published on flat.cash. FLAT is a CPI-pegged stablecoin that preserve…

Case Study: Frontline Racism, Narrative Control, and Corporate Accountability in Canadian Retail (Series Introduction)

Case Study: Frontline Racism, Narrative Control, and Corporate Accountability in Canadian Retail (Se…

Setting up the Service Console: tabs, subtabs, and components

Before a recent engagement with a telco's contact centre, the floor was running cases out of a stand…

Block Kit Basics: Building Slack Message UI

A plain text Slack message can carry exactly one thing: a string. When an e-commerce operations team…

Lead assignment rules and round-robin distribution in Sales Cloud

A B2B real-estate developer I worked with was pulling 200 to 300 inbound leads a day off Facebook Le…

Salesforce Knowledge: article types and data-category visibility

A support team at a telco called me in because their knowledge base "had a permissions bug." The sym…

Slack Modals and Views: Push, Update, and Publish

A slack modal is the difference between a bot that pastes text into a channel and an app that people…

Lead conversion in Sales Cloud and the pitfalls that lose data

On a recent residential real-estate implementation, the sales team came to me convinced lead convers…

Salesforce Knowledge: authoring, approval, archiving, and search

Most Knowledge bases I inherit are not broken because the content is bad. They are broken because no…

Slash Commands in Slack: Setup, Handlers, and Response Types

A slack slash command is the cheapest way to give a team a button they already know how to press. Ty…

Email-to-Case in Service Cloud: setup and the templates that scale

Most clients describe Email-to-Case as a checkbox. "Customers email us, we want it to become a case,…