The problem I kept seeing was simple:

Support engineers spend too much time searching PDFs, documentation, and internal wikis while customers wait.

So I built a tool that can:

✅ Listen to live conversations
✅ Transcribe speech in real time
✅ Search company SOPs and documentation
✅ Suggest context-aware AI replies
✅ Guide agents through troubleshooting steps

The goal isn't to replace support agents—it's to help them resolve issues faster and more consistently.

Building it taught me a lot about AI retrieval, prompt engineering, real-time workflows, and designing products around actual support processes rather than generic chatbots.

I'd love feedback from developers:

• What integrations would you expect?
• What would stop you from adopting a tool like this?
• What feature would make it indispensable?

You can try it here:
https://www.sop-prompter.online/

Looking forward to your thoughts! 🙌

AI #CustomerSupport #SaaS #Startups #PromptEngineering